Subscription Commerce for Software as a Service (SaaS)
Software-as-a-Service can represent a quantum leap in terms of cost-effectiveness, efficiency and streamlined operations when compared to on-premise solutions. It can offer a true win-win for both the business and its customers with steady, predictable cash flow for the former and much reduced upfront costs for the latter.
However, to unlock the value of SaaS, operations much be automated and streamlined as much as possible. This can be a challenge, especially for small- and medium-sized businesses that experience growth. The right back office support leads to more efficient sales and operations, and helps a business maintain a product focus and leadership even through growth phases. Some of the issues faced by leading SaaS companies include implementing
- A seamless user experience
- Fast time to market
- Customer automation (signups, renewals, up/downgrades)
- Automatic and secure customer payment processing and billing
- Customer self-service