Retail

Subscription Commerce for Retail

More and more retailers are realizing that subscriptions aren’t just good for online businesses. They can be used to establish an incremental revenue stream or even as a core revenue driver for brick-and-mortar business. Fully automated subscription commerce can deliver highly predictable and high margin monthly income growth.

With full customer lifecycle automation you can enhance your revenue, build brand loyalty, all while your employees continue to to serve the customers.

At the top of the list for today’s cutting edge retailers using subscription commerce are…

• Deeper customer engagement
• Integrated online / offline brand experience
• Excellent customer service and support
• Added recurring revenue streams
• Accurate automatic billing

Case Study: Phones Plus

Established in Coeur d’Alene in 1990, Phones Plus is now a Verizon Wireless Premium Retailer with eleven stores and about 60 employees in Idaho, Washington and Oregon. Phones Plus is the only locally-owned Premium Retailer in each of the markets they serve.

Phones Plus needed a system that would accurately automate the recurring billing process, allow employees from eleven stores to see the accounts linked to their sales, and to enable managers to view and track the details and status of each protection plan. They also wanted the ability to easily layer the recurring product on top of their existing in-store infrastructure, as well as access and use only the features they needed while being able to disable the features they didn’t need.

The solution provided by Accumulus fully automated the recurring billing cycle. Managers and sales representatives at Phones Plus can focus their attention towards serving customers. Employees are able to access their own accounts and view their sales, allowing them to track their progress. Since the system is cloud based, Phones Plus has remote administration access and they did not have to purchase any new hardware.