DATTLE / Field collection
Service Call
Record the work done during a service visit, including the asset, time spent, and resolution. One entry per call preserves the context for a return visit.
Make it your own
On the web, sign in and choose New Dattle → Template. Web Dattles use Shared access; you can start with just yourself and invite people later. For a Private Dattle stored on your device, use the mobile app.
After signing in, search for Service Call under New Dattle → Template. You can leave the invite list empty while you get started.
Start from the template
In New Dattle, choose Template and search for Service Call, or browse Field collection. Open its preview, choose Use template, and review the name and fields before saving. The suggested name is Field Service Calls.
Capture your first entry
Enter the customer or site and asset, then choose the call type. Record time on site in hours and select the resolution that matches the visit.
Review and keep it useful
Review calls by customer or asset code. Check Service Summary and Next Action against the technician’s original notes before preparing a follow-up.
TEMPLATE FIELDS
What Service Call includes
These are the starting fields and choices in this template. You can review and adjust the setup before saving your Dattle.
| Field | Type | What to record |
|---|---|---|
| Customer / Site | Text | Use a clear description that will make sense when you revisit the record. Required in the template. |
| Location | Location | Select the location relevant to this observation or event. |
| Asset / System | Text | Use a clear description that will make sense when you revisit the record. |
| Asset Code | Sensor — Scan code | Scan a code on supported devices or enter the identifier manually. Preserve letters and leading zeros. |
| Call Type | Choice | Choices: Repair; Installation; Inspection; Training; Other. |
| Time on Site (hrs) | Number | Enter the measured or recorded amount, keeping the unit consistent. |
| Resolution | Choice | Choices: Resolved; Temporary fix; Parts needed; Return visit. |
| Technician Notes | Text | Use a clear description that will make sense when you revisit the record. |
Sensor capture depends on the device and permissions. On the web, use Enter manually for sensor values. Keep the reading’s unit and measurement context with the record.
Choose whether to use AI
This template includes AI enrichment for the fields below. To start without AI, open Edit Fields during setup and turn off AI enrichment for these fields before creating your Dattle. For each one, replace Output Columns with the field’s own name so your entry appears under one clear heading. You can still enter and keep your own notes.
- Technician Notes → Service Summary, Next Action
When enabled, AI processing sends the selected field content to the selected AI provider. Subscription or credit requirements may apply. Compare generated text with your original entry and correct it before using or sharing it.
READY TO START?
Create your first few records
In Dattle, choose New Dattle → Template and search for Service Call.
You can also use this field layout in a notebook or spreadsheet.
Available in the US on iOS, Android, and the web. Features and limits vary by plan; some require a subscription.